Travel Update Aug 20 2020

 TRAVEL UPDATE

20th August 2020

Please find below information from some of our key airline partners. Note that the particulars are constantly being updated and we endevour to provide relevant information regarding airline changes impacted by the Corona Virus.

Lufthansa


Swiss International Air Lines Resumes International Travel Into and Out of Nairobi

Lufthansa Group Kenya is pleased to inform you that Swiss International Air Lines will be resuming international travel into and out of Nairobi on the 5th of September 2020. The airline will begin with one weekly flight with connections across Europe, US and Canada.

The inbound flight from Zurich will be on Saturdays, departing Zurich at 13.25hrs and arriving in to Nairobi at 22.35hrs. The outbound flight from Nairobi will be on Sundays, departing Nairobi at 23.00hrs and arriving in to Zurich on Mondays at 06.10hrs.


Please also bear in mind the entry restrictions in Europe. You are advised to check the restrictions for the intended transit and travel destination. In the event something is not clear, kindly check with the respective embassy for clarification and even after this, the final decision to allow entry still eventually happens at the border, the airline is not responsible for final immigration decisions at the border.

Lufthansa Group Travel Protocol 

Below is Lufthansa Group's current travel protocol since restart of LH Flights from the 1st of August:

  • Passengers are expected to check-in at the JKIA Terminal 1C, 4hrs before departure as stipulated in the government travel protocols.
  • Check-in will close 2hrs before departure to allow preparation for the slow boarding of the aircraft
  • Passengers are strongly encouraged to check-in online.
  • It is important that all passengers feel well protected on their travels during these times, therefore it is mandatory for all passengers to wear face masks.
  • Physical distancing shall be maintained throughout the terminal and boarding gate, through visible floor markings 1.5 meters between individuals.
  • Temperature screening of passengers will be performed by Airport Port Health personnel with a non-contact infrared thermometer body temperature detection equipment prior to entering the airport terminal.
  • Check your final destination travel restrictions.
  • Airlines are to make sure that the required travel documents and travel restrictions are respected.
  • It is strongly recommend that you check the travel restrictions of your country of destination as some countries are requesting passengers to have the COVID-19 certificate.

Also due to pending changes in the German Government and Health restrictions and regulations in the coming days going forward, its strongly advised that passengers get a COVID-19 certificate. Destination countries’ entry rules may change very abruptly and it is better for passenger safety and peace of mind.

It is mandatory for passengers traveling into Kenya to have a COVID-19 negative certificate 96hrs before departure.

Those departing from Germany can also get the test done at Frankfurt Airport. Kindly find below links with more information on the PCR Testing in Frankfurt:

https://www.lufthansa.com/de/en/corona-testcenter
https://www.centogene.com/covid-19/testing/testing-at-frankfurt-airport.html

Customers are strongly advised to observe and note the current entry and quarantine regulations of the respective transit destinations and final destinations.

Kindly recheck with the Embassy on entry restrictions or regulations for destination in concerned. It is the passenger's responsibility to verify all the regulations and visa information regarding his destination even before ticketing to avoid any inconvenience at the time of departure.


British Airways

British Airways is extending its Book with Confidence policy for customers booking flights and holidays throughout September 2020, to cover journeys for a whole year, up to 31st August 2021.

The policy allows customers to change the dates and destination of their booking without incurring a change fee, or to cancel their booking and receive a voucher for use at a later date. 

That means customers wishing to book in September can take advantage of some fantastic deals, confident in the knowledge that their booking with British Airways is as changeable as the current situation. Click here to see the deals.

Anyone booking this September who plans to travel all the way up to the end of August 2021, can now take advantage of amazing deals and be reassured their precious holidays are well protected.

Customers should check the Foreign & Commonwealth Office website for the latest travel advice to any destinations they are considering travelling to, to ensure they are following latest information.


Kenya Airways

Reconfirmation Requirement

Ticketed guests who intend to utilize their booking will be required to reconfirm their bookings latest 72 hours before departure for Domestic Travel and 7days to departure for international Travel. Bookings made and ticketed below these timings must be reconfirmed at time of ticketing otherwise the booking will be cancelled.

Reconfirmation is Mandatory for:

  • All fare types, including ticketed groups and conferences.
  • All Kenya Airways destinations.
  • All points-of-sale.
  • All travel up to 30th September 2020.
Original booked class will not be guaranteed for cancelled bookings. Rebooking will be as per the available booking classes. All ticketing offices including travel agents are required to contact the guests for Travel Reconfirmation and action their reconfirmation queues.

Special Passengers Handling

During this COVID pandemic outbreak, passenger handling protocols requiring additional support have been updated. This will take effect until further notice.

Stop Over Paid By Carrier (STPC): Paid and Free STPC in Nairobi is currently suspended for 2 months. This is being reviewed based on the current COVID protocols to ensure all guest handling in Nairobi is risk free.

Unaccompanied minors (UMNR): 12 years and below will not be accepted.
13 – 14 years: - UMNR Handling fee will apply. Indemnity form at the point of sale shall be duly filled and signed by the parent or guardian to allow travel.

Young Passengers: 15 to 17 years, an Indemnity form at the point of sale shall be duly filled and signed by the parent or guardian to allow travel.

Medical cases passengers (MEDA): MEDA protocols will apply. Ensure that you consult with your medical provider for any additional COVID related risk.

Expectant mothers: Clearance for flying protocol will be maintained. Additional COVID 19 related protocols will apply.

Elderly passengers (above 65): Clearance for flying protocol will be maintained. Additional COVID 19 related protocols will apply.

Passengers traveling as stretcher cases: Stretcher cases shall be transported in the wide body aircrafts during the pandemic period. Consult with medical team on this availability. (Medical escort, Stretcher Equipment/Aircraft availability). Stretcher installation and removal will only be done in Nairobi and will NOT be permitted on E190 fleet until further notice.

Deportees: Transportation of Unaccompanied/Accompanied Deportees has been suspended.

For any queries: [email protected]. Click here for the Release and Indemnity Form


Repatriation Flights

Book flights from:

  • Nairobi to Johannesburg; Johannesburg to Nairobi 
  • Nairobi to Abuja; Abuja to Nairobi
  • Nairobi to Angola; Angola to Nairobi


To minimise risk of COVID-19 spread, Kenya Airways will not offer blankets, headsets, newspapers in the Business Cabin; and blankets, headsets in the Economy Cabin. All guest are required to wear a mask at all times and maintain social distance at the airport for all formalities (Check-in / Boarding etc).


Nairobi to Johannesburg and Johannesburg to Nairobi 26th August 2020

Requirements for Nairobi tp Johannesburg flight 

  • COVID-19 free certificate is mandatory for boarding. Test certificate should be within 72hrs before flight departure date.
  • All guests are required to arrange for their own COVID-19 Test.
  • Flight to Johannesburg is open to all returning South African residents.
  • Non-South African passport holders must have pre-clearance and/or valid Residency/Work permits.
  • Guests need to present medical test results at check in and must be negative.
  • Passengers may be subjected to the 14-28 days mandatory quarantine period imposed by the Government at their own cost in line with the Ministry of Health guidelines.
  • Please ensure you travel with the COVID-19 Test Certificate and Declaration documents, you will require them on arrival in South Africa.
  • Please send the information below to [email protected]kenya-airways.com after making your reservation.

For South African Citizens:

  • Copy of Passport.

For Permanent Residents:

  • Copy of Passports
  • Copy of Resident ID

For students:

  • Copy of Passport
  • Copy of Student Permit.
  • Copy of Letter from School Confirming Student is Enrolled

Requirements for Johannesburg to Nairobi flight

  • COVID-19 free certificate is mandatory for boarding. Test certificate should be done latest 72 Hours to the flight departure date
  • Guests are required to arrange for their own COVID-19 tests.
  • Flight to Nairobi is open to all provided you have all the necessary documents to enter Kenya. Connecting Passengers MUST hold onward ticket and MUST be eligible to enter their destinations.
  • A copy of  COVID-19 medical results is required at the check in counter and the results must be negative.
  • Please ensure you travel with the COVID-19 Test Certificate and Declaration documents, you will require them on arrival in Kenya.
  • All passengers must complete the Kenya Travelers Health Surveillance form online on/before arrival.
  • Passengers may be subjected to the 14-28 days mandatory quarantine period imposed by the Government at their own cost in line with the Ministry of Health guidelines.


Nairobi to Abuja and Abuja to Nairobi 28th August 2020

Requirements for Abuja to Nairobi flight

  • COVID-19 free certificate is mandatory for boarding. Test certificate should be done latest 72 Hours to the flight departure date
  • Guests are required to arrange for their own Covid-19 tests.
  • Flight to Nairobi is open to all provided you have all the necessary documents to enter Kenya. Connecting Passengers MUST hold onward ticket and MUST be eligible to enter their destinations.
  • A copy of covid-19 medical results is required at the check in counter and the results must be negative.
  • Please ensure you travel with the COVID-19 Test Certificate and Declaration documents, you will require them on arrival in Kenya.
  • All passengers must complete the Kenya Travelers Health Surveillance form online on/before arrival.
  • Passengers may be subjected to the 14-28 days mandatory quarantine period imposed by the Government at their own cost in line with the Ministry of Health guidelines.

Requirements for Nairobi to Abuja flight

  • Flight to Abuja is open to all returning Nigeria nationals and residents.
  • All Guests are required to arrange for COVID-19 Test.
  • Passengers may be subjected to the 14-28 days mandatory quarantine period imposed by the Government at their own cost in line with the Ministry of Health guidelines.
  • COVID-19 free certificate is mandatory for boarding. Test certificate should be done latest 72 Hours to the flight departure date.
  • A copy of COVID-19 medical results is required at the check-in counter and the results must be negative.
  • Please ensure you travel with the COVID-19 Test Certificate and Declaration documents, you will require them on arrival in Abuja, Nigeria.


Flight from Nairobi to Angola, Luanda 29th August 2020

Requirements for Nairobi to Angola flight

  • Passengers are not permitted to enter Angola. This does not apply to passengers traveling with permission from the Angolan authorities, provided they are holding a negative RT-PCR SARS-COV-2 test result issued no more than 72 hours prior to traveling to Angola.
  • The test result is required for all passengers, including children and infants.
  • Passengers (including nationals and residents of Angola) are subject to quarantine for 14 days on arrival, or 7 days on arrival if they receive a negative RT-PCR test from the Ministry of Health after arrival.
  • Expired passports, travel documents, identity cards, and residence permits issued by Angola will be accepted for entry into Angola for the duration of Angola's State of Emergency.

Requirements for Angola to Nairobi flight

  • COVID-19 free certificate is mandatory for boarding. Test certificate should be done within 96 hours to the flight departure date 
  • Guests are required to arrange for their own COVID-19 tests. 
  • Flight to Nairobi is open to all provided you have all the necessary documents to enter Kenya. Connecting Passengers MUST hold onward tickets and MUST be eligible to enter their destinations. 
  • A copy of COVID-19 medical results is required at the check-in counter and the results must be negative. 
  • Passengers may be subjected to the 14-28 days mandatory quarantine period imposed by various Governments at their own cost and in line with the Ministry of Health guidelines.  
  • Please ensure you travel with the COVID-19 Test Certificate and Declaration documents, you will require them on arrival in Kenya.
COVID-19 Port Health 

It is a mandatory requirement for all passengers arriving Kenya to fill in the Travellers Health Surveillance Form. Forms must be filled online prior to disembarkation. Passengers will require to display the received QR codes to port health official for them to be allowed to proceed to arrival immigration. The COVID-19 Travellers Health Surveillance form is available online via: https://ears.health.go.ke/airline_registration/ or download the Jitenge MOH Kenya app from playstore and click sign up.

Thank you for your continued support. We will share further updates as they arise. Do reach out to us in case of any inquiries or clarifications.

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