Corona Virus Update Jun 10 2020


10th June 2020


Express Travel Group New Office Hours

We are pleased to inform you that our new office hours are 8:30am to 4pm on weekdays, effective from Wednesday 10th June 2020, for our Head Office, Vedic House Branch and Mombasa Office. These offices will continue to remain closed on Saturdays. However, our JKIA office will be open throughout the week i.e. Monday – Sunday from 8:30 am – 5:30 pm, and outside these hours we will continue to support any requests remotely.

Please find below information from some of our key airline partners. Note that the particulars are constantly being updated and we endevour to provide relevant information regarding airline changes impacted by the Corona Virus. 


Kenya Airways

Charter flights

Fly back home and re-unite with your loved ones. Book flights from Nairobi to Lagos via Abuja or Lagos to Nairobi, scheduled for 12th June 2020. 
Nairobi to Johannesburg or Johannesburg to Nairobi, scheduled for 19th June 2020. 

You may book directly via this link for a one way journey.

  • Nairobi to Johannesburg:  Business USD 1183; Economy USD 835
  • Johannesburg to Nairobi: Business ZAR20628; Economy USD ZAR14574
  • Lagos to Nairobi//Abuja to Nairobi: Business USD 2272; Economy USD 1514

Click here to view the KQ Health & Safety Policy

Important information:

  • Flights to Kenya are only open to Kenyan citizens only flying back home
  • Flights to South Africa are open to South African Citizens, Permanent Residents and those with Valid Work Permits.
  • Ticket price is one way and not refundable.
  • Infants not occupying a seat to pay 10% of adult rate.
  • Guests who wish to pay with visa and Mastercard should contact Kenya Airways call centre on +254711024747 the SA office on +27-(0)10 205 0000 / [email protected].
  • *Due to unavoidable circumstances they are not able to process visa and Master card on the website and mobile application. 
  • To minimize risk of COVID-19 spread, they will not offer blankets, Headsets, newspapers in the Business Cabin and blankets, headsets in the Economy Cabin.

Important Medical information on KQ760 Nairobi to Johannesburg & KQ538 Nairobi to Lagos:

  • All passengers will be subjected to COVID-19 Test.
  • Kenya Airways has arranged for COVID-19 test at any Lancet Kenya testing facility at a cost of KES 8,000.
  • Guests are required to proceed to any Lancet Lab for testing within 72 hours of the flight.
  • Prior to the test guest are required to provide consent for results to be shared with Kenya Airways' medical team and results must be received 12 hours before the flight. Please note results take 24hrs to be processed.
  • Guest are required to present a copy of COVID-19 medical results at the check in counter and the results must be negative.

Important Medical information on KQ761 Johannesburg to Nairobi & KQ538 Lagos to Nairobi:

  • All guests are required to arrange for their own COVID-19 tests prior to travel.
  • Guests are required to present a copy of COVID-19 medical results at the check in counter and the results must be negative.
  • All passengers must undergo a mandatory quarantine of 14-28 days at their own cost as per Government of Kenya guidelines.
  • Click here to see a list of Government quarantine facilities available.

British Airways 

Entering the UK

The new health measures in place for entering the UK came into effect on Monday 8th June. These measures are for residents and visitors.

Advise to Passengers 

Before you travel, please be aware that the UK Government introduced new rules for customers coming into the UK from 8th June. It’s now mandatory that you provide information about your journey alongside your contact details before you land. When you arrive into the UK, one must self-isolate for 14 days at the place you are staying. 

Click here to view information about Heathrow, including transit & connecting information.


Emirates offers flights for passengers to 29 cities and resumes transits through its Dubai hub

  • More flights for passengers will be available from 15th June between Dubai and 16 cities: Bahrain, Manchester, Zurich, Vienna, Amsterdam, Copenhagen, Dublin, New York JFK, Seoul, Kuala Lumpur, Singapore, Jakarta, Taipei, Hong Kong, Perth and Brisbane.
  • These will bring Emirates’ offering flights for passengers, as well as its scheduled cargo operations, from Dubai to 29 cities, including existing flights to London Heathrow, Frankfurt, Paris, Milan, Madrid, Chicago, Toronto, Sydney, Melbourne and Manila (from 11th June).
  • In addition, from 8th June Emirates will offer flights from Karachi, Lahore and Islamabad for travellers from Pakistan who wish to connect onwards to other Emirates destinations.
  • Travellers flying between Asia Pacific, Europe and the Americas, can connect safely and efficiently through Dubai.

Health and safety first: Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitizers and antibacterial wipes to all customers.

Travel restrictions remain in place at most destinations: Customers are reminded that travel restrictions remain in place, and travellers will only be accepted on flights if they comply with the eligibility and entry criteria requirements of their destination countries. 

Lufthansa Group

With travel restrictions lifting and the resulting increase in demand, the airlines of the Lufthansa Group will significantly expand their flight schedules in the coming weeks and months. The aim is to make as many destinations as possible accessible to holidaymakers and business travelers.

Lufthansa Group airlines to expand route network starting July 2020*

Austrian Airlines, Lufthansa and SWISS are adding numerous summer destinations and more long-haul destinations starting July 2020.

  • Austrian Airlines will resume long-haul flights as of 1st July 2020 and will offer flights to Bangkok, Chicago, Newark/New York and Washington D.C. up to three times a week. On short- and medium-haul routes, Bologna, Cairo, Florence, Moscow, Podgorica, Rome, Sibiu, Venice and Zagreb will be added to the existing flight offer.
  • Lufthansa will be flying to many additional intercontinental destinations from Frankfurt, including Boston, Houston, Johannesburg, Los Angeles and Vancouver. In addition, flights to more than 60 destinations in Europe will be resumed, including Dublin, Marseille, Reykjavík, Salzburg and Valencia.
  • SWISS is focusing on expanding its European flight offer and is already serving all major European cities, including Amsterdam, Brussels, London, Madrid, Milan, Paris, Rome, Stockholm, Vienna and Warsaw. Further intercontinental destinations are also being added to the route network.
  • Eurowings will already be putting 30 to 40 percent of its flight capacity in the air again as from July – with a focus on flights to/from Cologne/Bonn, Düsseldorf, Hamburg and Stuttgart.

Gradual expansion of the route network by September 2020

In September 2020, the Lufthansa Group airlines will be serving 90 percent of all originally planned short- and medium-haul destinations and 70 percent of long-haul destinations again. Customers who are now planning their autumn and winter holidays will thus have access to an extensive worldwide network of connections and a wide choice of destinations.

Current Entry Regulations

When planning their trip, customers are advised to observe the current entry and quarantine regulations of the respective destinations. 

Simplified Onboard Service for Additional Safety

It is important to the airlines of the Lufthansa Group to offer passengers the best possible service, especially in these times when traveling is more complex than usual. Top priority: the health of passengers and crew. Together with virologists, all processes on board have been reviewed in detail and, in some cases, adapted to minimize the physical contact between crew and guests. The simplified on-board service with an adjusted range of food and beverages is currently planned to be in place through 31st August 2020.

Thank you for your continued support. We will share further updates as they arise. Do reach out to us in case of any inquiries or clarifications. Stay safe, stay informed.


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