Please find below information from some of our key airline partners.
New Flight Route
Lufthansa has introduced a new flight route between Frankfurt, Mombasa and Zanzibar as of 31st March 2021. Lufthansa will operate the flight out of Frankfurt two times per week, using an Airbus A330.
Global Medical Insurance Cover
Ethiopian Airlines Group introduced a Global Medical Insurance Cover dubbed Sheba Comfort as part of the airline’s extra security measures to protect passengers and ensure that they travel with peace of mind.
The Medical insurance Cover includes repatriation, evacuation and quarantine costs related to COVID-19 as of 1st October 2020 until 31st March 2021.
Passengers will have their medical expenses up to EUR 100,000 covered if they are diagnosed with COVID-19 during their travel in addition to quarantine costs up to EUR 150 per day for a maximum of 14 days.
The Sheba Comfort insurance scheme is valid for 92 days for round trips and 31 days for one-way trips.
The cover is included in the Air Ticket thus you do not need to charge a separate fee for this insurance cover.
The coverage is applicable on all Ethiopian international flights for all passengers of Ethiopian Airlines (Sheba Miles members and non-members) booked with the airline’s tickets.
Update to UK
Passengers travelling to one of Emirates' current UK destinations: London, Manchester, Birmingham or Glasgow will need to abide by the information below. This is essential to help the United Kingdom in taking steps to help stop the spread of COVID-19.
Failure to comply with the above measures is a criminal offence and one could be fined.
All passengers must complete an online passenger locator form before arrival in the United Kingdom.
You may be required to self-isolate for 14 days on arrival. Check the exempt countries list immediately before you travel as this list can change at short notice.
It is a legal requirement that you wear a face covering on public transport in the UK.
Flexibility and assurance
Passengers can travel with the peace of mind knowing they have full flexibility for travel on/or before 31st March 2021. If you need to change your plans; you can change dates, rebook, or extend ticket validity for 2 years.
Health and safety
Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers.
Air France and KLM fully flexible sales policy
If you would like to cancel your trip, you can now change your ticket, at no extra cost and without proof, on the date and to the destination* of choice. If you prefer not to rebook immediately, you can request a refundable voucher (EMD CDET). You then have the choice of buying a new ticket with the voucher or requesting a refund. These measures provide optimal flexibility and apply to all trips until 31st March 2021.
This flexible measure is also valid for all customers who already have an Air France or KLM ticket or travel voucher.
If your flight is cancelled by the airline, you can choose to postpone your trip to the date and destination* of your choice, request a full ticket refund or receive a voucher, which is also refundable if not used.
On top of above, for all trips until the end of the year, customers who are members of the Flying Blue loyalty program will have their Miles and Experience Points (XP) doubled.
British Airways is increasing the number of destinations it serves with a larger timetable of flights for its customers.
Long haul services begun to Johannesburg, Cape Town, and Bahrain. Flights to winter sun favourite Grenada returned on 14th October while flights to the Seychelles are scheduled to return on 16th October 2020.
Lahore, a new addition to British Airways’ route network, begun on 12th October while new Heathrow services to the Maldives and Barbados launch on 16th and 17th October respectively.
Customers can travel in absolute confidence knowing that safety is at the heart of British Airways’ business. The airline has introduced a range of measures, which it requires customers and crew abide by. These include:
Checking-in online, downloading their boarding pass and where possible self-scanning their boarding passes at the departure gate where possible.
Observing social distancing and using hand sanitisers that are placed throughout airports.
Wearing a facemask at all times and bringing enough to replace them every four hours for longer flights.
Not to travel if you think they have any symptoms of COVID-19.
Cabin crew will be in full PPE and a new food service, which reduces the number of interactions required with customers.
Customers should ensure they have everything they need from their hand luggage before departure, and where possible, storing their carry-on bag under the seat in front of them.
Providing customers with a personal protection pack including a sealable disposal bag, hand sanitising gel and an antibacterial wipe.
The airline is cleaning all key surfaces including seats, screens, seat buckles and tray tables after every flight and each aircraft is completely cleaned from nose to tail every day. The air on all British Airways flights is fully recycled once every two to three minutes through HEPA filters, which remove microscopic bacteria and virus clusters with over 99.9% efficiency, equivalent to hospital operating theatre standards.