Services

American Express® Travel

The Express Travel Group became an IATA approved agency in 1955. We were also the first Kenyan Travel Agency to be linked to the internationally acclaimed Galileo Reservation System and now Amadeus, the latest and most efficient online access to all major airlines. Our flight rates are unbeatable and our quality of services unmatched elsewhere.

At Express Travel Group, we provide comprehensive and quality trip planning in accordance with the client’s travel requirements. The application of the lowest logical available fare is always offered and where possible, two alternative itineraries provided. For each of our corporate clients, we meet with preferred airlines in order to negotiate for the best fares.

Express Travel maintains a 24-hour office at Jomo Kenyatta Airport. This office has proved valuable to World Travelers. When a ticket is required after office hours, in an emergency or for any reason, this office is always in handy to rescue you from these unexpected situations as well as any other assistance you may require.
Express Travel Group American Express® Travel Services

The Power of Partnership
American Express® operates one of the world’s largest travel agency networks with locations in over 140 countries worldwide. With Business Travel clients globally, American Express® is dedicated to help customers realize the greatest value from their investment in travel through increased cost savings, outstanding customer service and greater spend control.

Express Travel Group has been a proud Partner with American Express® for over 47 years since 1965. This partnership combines the global strength of American Express Business Travel with the local knowledge of this region’s Travel Network Partners to deliver premium value and provide a globally consistent high quality of service and advice to our clients.

Through our relationship we can optimize our unique brand of service including association with an established brand, industry expertise, and global experience and scale. Working together as one Network, we deepen our relationship by differentiating our businesses from our competitors, attract new customers to our unique offering and deliver consistent servicing worldwide.

If I do not have an account with ETG, how would I pay for my ticket?

Tickets will be paid for on cash basis through a bank transfer or credit card.

Once I have made my reservations and payments how soon can I receive my ticket?

You will receive your ticket immediately via email once everything is finalized.

What benefits/services do I get buying from ETG?

Benefits accrued when buying from ETG include •Personalized services •Provide credit facilities •Option to choose from a number of different Airline quotations

Why do I have to go to the airport way before the flight’s departure time?

To allow for check-in procedures. Check-in counters are usually closed an hour to departure time thereby early check-in ensures that you don’t miss your flight.

What is a No-show fee?

Fees charged to a ticket holder who fails to show-up at check-in and does not cancel the booking/notify the airline on time before departure

What do I require to make a booking?

Basic requirements in making a booking include: •Full name as per the passport •Date of Travel •Information on the routing i.e. the destination •Airline preference •Any special requirements e.g. wheel-chair, diabetic, baby meal, seat preference

What is minimum/maximum stay?

Minimum stay refers to the shortest duration a traveler must stay at the destination before taking the return flight. Maximum stay refers to the maximum period a traveler may stay at the destination before taking the return flight.

What is a ticket’s advance purchase?

This is a restriction stating the latest date a ticket can be purchased in reference to the date of departure.

Why do I need to reconfirm my flight 72hrs to departure?

Reconfirmation of a flight is important in the case of a cancellation of a flight or any changes in timing as per the scheduled flight It is also important for the Airline to organize your seating and food

Will ETG deliver my tickets to my office/home or should I collect them from your offices?

ETG will e-mail your E-ticket thereby saving you your time and energy


our partners

ASTA
Europcar
KATO
KATA
AMEX
SKAL

Hemingways House, Karen Office Park,
Langata Road, Nairobi - Kenya
Tel: +254 (0) 20 22 95 000, 0722 204251/580, 0733 632917
Fax: +254 (020) 26 27 373
Email: info AT expresstravelgroup DOT co

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