If I do not have an account with ETG, how would I pay for my ticket?Tickets will be paid for on cash basis through a bank transfer or credit card.
Once I have made my reservations and payments how soon can I receive my ticket?You will receive your ticket immediately via email once everything is finalized.
What benefits/services do I get buying from ETG?Benefits accrued when buying from ETG include •Personalized services •Provide credit facilities •Option to choose from a number of different Airline quotations
Why do I have to go to the airport way before the flight’s departure time?To allow for check-in procedures. Check-in counters are usually closed an hour to departure time thereby early check-in ensures that you don’t miss your flight.
What is a No-show fee?Fees charged to a ticket holder who fails to show-up at check-in and does not cancel the booking/notify the airline on time before departure
What do I require to make a booking?Basic requirements in making a booking include: •Full name as per the passport •Date of Travel •Information on the routing i.e. the destination •Airline preference •Any special requirements e.g. wheel-chair, diabetic, baby meal, seat preference
What is minimum/maximum stay?Minimum stay refers to the shortest duration a traveler must stay at the destination before taking the return flight. Maximum stay refers to the maximum period a traveler may stay at the destination before taking the return flight.
What is a ticket’s advance purchase?This is a restriction stating the latest date a ticket can be purchased in reference to the date of departure.
Why do I need to reconfirm my flight 72hrs to departure?Reconfirmation of a flight is important in the case of a cancellation of a flight or any changes in timing as per the scheduled flight It is also important for the Airline to organize your seating and food
Will ETG deliver my tickets to my office/home or should I collect them from your offices?ETG will e-mail your E-ticket thereby saving you your time and energy
Hemingways House, Karen Office Park,
Langata Road, Nairobi - Kenya
Tel: +254 (0) 20 22 95 000, 0722 204251/580, 0733 632917
Fax: +254 (020) 26 27 373
Email: info AT expresstravelgroup DOT co