Privacy Policy

Express Travel Group Ltd. adheres to the privacy principles of the Safe Harbor for the European Commission's Directive on Data Privacy (Safe Harbor Program) and is committed to the privacy principles established by the Safe Harbor Program as further described herein.

What information Express Travel Group Ltd. collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information.

What does Express Travel Group Ltd. use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience your information helps us to better respond to your individual needs
To improve our website we continually strive to improve our website offerings based on the information and feedback we receive from you
To improve customer service your information helps us to more effectively respond to your customer service requests and support needs
To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased service requested.
To administer a contest, promotion, survey or other site feature
To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do Express Travel Group Ltd. protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes, Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.

Do Express Travel Group Ltd. disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

by using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

EXPRESS TRAVEL GROUP
Hemingways House, Karen Office Park,
Langata Road Nairobi, Kenya
Tel: +254 (20) 2295 000, 0722 204 251, 0733 632 917
Fax: +254 (20) 2295 111
Email: [email protected]


our partners

ASTA
KATO
KATA
AMEX
SKAL

Hemingways House, Karen Office Park,
Langata Road, Nairobi - Kenya
Tel: +254 (0) 20 22 95 000, 0722 204251/580, 0733 632917
Fax: +254 (020) 26 27 373
Email: info AT expresstravelgroup DOT co

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